Dear Friends and Relatives,

Welcome to the House of Hope Family!  Because your loved one is now involved in our program, we would like to let you know about the policies and procedures that exist within our treatment program. Your support of these guidelines is invaluable to us all.

We hope that the following pages will answer some of your questions, such as visitation privileges, phone access, and what to bring to treatment.

Structure is an important component of treatment and our policies and procedures have been designed with this in mind. Adherence to these guidelines provides clients an opportunity to learn the tools necessary to return to the community and reunite with their families.

Finally, your effort in understanding substance abuse is vital in the successful treatment of your loved one and we appreciate the very important part you play in helping to achieve that goal.

Please feel free to contact us with any questions.

Warmest regards,

Bobbi Tschirgi
Executive Director
House of Hope

VISITS
Upon admission, clients are placed on a 2 week restriction period (if their treatment stay is 31-120 days). If they admit to 30 days of treatment, they will be placed on one week of restriction. Residents will not be allowed visits or phone calls during their restriction period. They will contact you with further information about our program once their restriction period is over.

Once their restriction is lifted, visits are permitted on Sundays from 11:30 a.m. to 4:30 p.m. Clients must submit their visitor requests for approval no later than 12:00 p.m. on the Thursday before the visit. We ask that no more than 4 adults visit their loved one for each visit.

PASSES
The first two passes must be in-house, so that the clients' interactions may be observed. The next two passes may be off site but the client must be accompanied by another client. All items brought to clients must go through staff.

Visitors are not allowed on the premises for any reason except with staff approval, including Sunday passes and Family Night. Visitors are prohibited from entering the residents' living quarters, (this includes the upstairs dorm and cottages).

House of Hope is an alcohol and drug free environment. We reserve the right to ask any visitor to leave our premises if we suspect they have consumed alcohol or drugs in the past 24 hours or if we deem their behavior to be inappropriate.

PHONES
Pay phone hours are from 8:30 a.m. to 10:30 p.m. Once a client's restriction has been lifted, they are allowed 2 calls per day (incoming and/or outgoing) for 10 minutes per call. Clients may use one of the two designated pay phones. Pay phone numbers will be given to you by your loved ones, not by staff.

Federal and State Laws prohibit us from giving information as to a client's presence or progress in our program without the client's consent to release specific information to any persons.

MAIL CORRESPONDENCE
Upon admission, clients are allowed to correspond by mail with their loved ones. Clients may have in their possession pen, paper, envelopes and stamps. All mail must be opened in front of a staff member on duty.

House of Hope
Client's name
235 W. 9th Street
San Pedro, CA 90731

FAMILY NIGHT
House of Hope provides a program designed specifically for loved ones of our residents. Our professionally trained staff facilitates Family Group.
After the client's restriction period, family members are encouraged to attend weekly Family Group sessions.

Family Group is held every Tuesday night from 7pm-9:15pm at 205 W. 9th Street in San Pedro, CA 90731 (located next to the main house).

These sessions provide valuable information to better understand the disease of addiction and how to live independently from your loved one in a healthy manner. Participants also get the opportunity to interact with other family group members who share the same issues. We encourage you all to avail yourselves to this educational and supportive group. The goal is to have a better understanding of the disease concept and to re-create relationships that will enable healthy recovery for all.

It is highly recommended that family, friends and significant others also attend Alanon meetings. Alanon is a 12-step meeting for friends, family and significant others of alcoholics and addicts.

Please refer to the information provided below when looking for a meeting in your area. You can access meeting locations at the following phone numbers and websites.

Al-Anon Family Groups of Southern California
4936 Lankershim Blvd.
North Hollywood, CA 91601
Telephone (818) 760-7122
For meeting Info Only: (888) 684-6444
Email: centraloffice@alanonla.org
Local Info Website
www.alanonla.org
National Website
www.alanon.com

Nar-Anon World Service Office of Southern California
22527 Crenshaw Blvd. Ste 200 B
Torrance, CA 90505
Telephone (310) 547-5800
Email: wso@naranon.com
National Website
www.naranon.com

MONEY
Each client may have up to $80.00 per month ($20 per week) in her trust account. Once a client is admitted into treatment, all of her needs are met by the House of Hope. This money would be to provide for their "wants" only. Please contact House of Hope's office manager at 310-521-9209 for further instructions.

WHAT TO BRING
We ask that client's bring two weeks worth of clothing. Please fit this into two bags, maximum. (See Client Dress Code for more information).

Also, be sure to bring a valid photo ID and current prescription medications in their original prescribed containers.

If you have a special comfort like a small blanket, stuffed animal or pillow to bring a sense of home, please bring it along! Pictures of your loved ones are welcome, of course.

CLIENT DRESS CODE
In an effort to encourage and maintain a positive image, House of Hope has established a dress code. Most clothing attire is acceptable; however, items that are not acceptable at House of Hope are listed below:

• Provocative clothing that may reveal midriff or chest.
  (this includes spaghetti straps or backless halter-tops)
• Clothing with excessive rips or holes.
• Shorts or skirts must be no more than 4 inches above the knee
• Any clothing or accessories such as hats, T-shirts, etc., that depict any drug/alcohol, sexual, racial, gang related or which are political/controversial in nature.
• Any other items of clothing that poorly reflect the overall image of the House of Hope

Clothing is expected to be neat and clean at all times. All clients must wear under garments. Clients must dress appropriately and follow the dress code whenever leaving the dorm.

PERSONAL CARE ITEMS
(What to bring)
Toothbrush, toothpaste, deodorant, shampoo, body soap, and shaving razor. blow dryer, brush/comb, curling iron, electric toothbrushes, etc.

VALUABLES AND OTHER ITEMS
(What not to bring)
In order to ensure a protected environment, we ask that clients refrain from bringing valuable items such as credit cards, expensive jewelry, check books, and laptops.

If the client leaves before completing the program, we ask they pick up their property within 7 days of discharge from House of Hope. Property left beyond 7 days will be disposed of as deemed appropriate.

LAUNDRY FACILITIES
House of Hope is equipped with washers, dryers, irons and ironing boards to accommodate clients. Bedding is provided.

Thanks again for your support of the House of Hope.
Here is our list of contact information if we can be of further assistance.

House of Hope
235 W. 9th St
P.O. Box 921
San Pedro, CA 90733

Administrative Office (310) 521-9209
Fax Number (310) 521-9241
Program Office (310) 831-9411
Toll Free Number (877) 403-8016
www.houseofhopesp.org